Refunds & Transfers
Class packages and memberships are non-refundable but are transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. Most of the packages have a six (6) month expiration date. We will not extend the expiration date with the exception of COVID-related issues. For COVID related cancellations, please email info@polefitnessseattle.com.

Age Requirements
Our studio has a minimum age requirement of 16 years old, and we require written consent from a parent or legal guardian if you are under the age of 18. Your parent or legal guardian must come to the studio with you to sign the release form with a copy of their ID. This is for insurance liability purposes. If you are a minor, be sure you are accompanied by your parent/guardian for your first class.

Late Policy
Please arrive on time for classes, dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class to avoid late cancellation charges. Missing warm up due to late arrival is a safety issue, and we ask that you respect both our instructors and other students by showing up on time.

Behavior
We are an open door studio and welcome all students. Please respect our instructors and their role while attending classes. Students should not be teaching other students while in the studio. Please refrain from using your cell phone in class. We do not tolerate bullying or disrespecting other students and their personal space. Such behavior will result in removal from the class and you may be asked not to return to future classes with us.

Studio Rental
Studio rentals are for personal use/practice only and are not to be used for profit purposes (this includes photoshoots, non-personal videos, events, etc.) There is a 24 hour cancellation policy when booking a studio rental. If you cancel within 24 hours, you will lose your session and your payment. Studio rentals are by the hour. We do not do half-hour rentals.​
Studio Rentals must be booked via email: info@polefitnessseattle.com.

Observation
For the privacy and comfort of our students and instructors, we do not allow class observation. 

Cancellation Policy
We require clients to cancel their reserved spot in class 12 hours prior to the start of the class if you are using a class pass. If you cancel outside of this window or do not show up for the class, then you will lose your class pass credit, no exceptions. Students on a membership will be charged an $12 non-refundable fee.

Series Classes
Please check your schedule to make sure you can attend all of the classes in a series. Cancellation policy applies.

Private Lessons 
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private lesson, otherwise you will lose your payment. There are no refunds for late cancellations.

Parties
Pole party deposits are $100. Your deposit is refundable if cancelled +7 days prior to your reservation, and not refundable if cancelled 7/-7 days prior to the date. Final payment due 7 days prior to the event. Parties are reserved for groups of 5-10.

Waitlists
When classes are full, you can add yourself to the class waitlist via ScheduleHouse. If space later becomes available, you will be notified by the app letting you know that a spot is available. Please note, that if you choose to be added into the class, you will be held to the same cancellation policy as with any other class you sign up for. 

Alcohol Policy
No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.

Video Taping & Pictures
While we do allow you to record your progress and take videos of yourself, we ask that you always be aware of others in frame. Taking pictures and filming others is not allowed in our classes without the other individuals consent. Please respect other student's privacy. Filming of any instruction must have the explicit permission of your instructor and may not be distributed or publicly shared. 

Inclement/Severe Weather Policy
For the safety of our students and instructors, Pole Fitness Seattle reserves the right to cancel classes on days of inclement or severe weather. This includes spring and summer days when the temperature is above 90 degrees and winter days of heavy snow or freezing temperatures. Students will receive cancellation notices by 12 PM for evening classes, or 7 PM the night before for morning classes.

Policies